Mobile top-ups are delivered instantly and cannot be withdrawn once credited, so refunds are limited to the cases below.
You will be refunded if
- The top-up failed and was not delivered to the recipient.
- You were charged more than once for the same order.
We cannot refund
- Top-ups successfully delivered to the number you entered, including a wrong but valid number.
- Credit the recipient has already used.
How refunds work
Refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.
Need help?
Email [email protected] with your order details or use our contact form.